FILIPPA
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Our most loved engagement ring design to date. The 'Filippa' ring is sleek signet style ring set with a marquise lab diamond. This ring features hand engraved sun rays around the stone, embodying you with sunshine & divine energy for a lifetime & beyond.
COMES WITH A COMPIMENTARY LUXURY WOODEN KEEPSAKE BOX & FREE EXPRESS SHIPPING.
HANDMADE TO ORDER, JUST FOR YOU. SHIPS WITHIN 4-8 WEEKS.
Free Express Shipping AUS Wide
12 Month Warranty
Recycled Metals & Ethically Sourced Gemstones
Handmade in Australia
This product is handmade to order. Please allow 4-8 weeks for your piece to be made & shipped. If required by a specific date, please specify in the checkout notes and we will do our best to accommodate.
At Neij Jewellery we offer a 12 month Manufacturing Warranty on all pieces from the date of purchase. Products deemed faulty due to a Manufacturing defect may be repaired, remade or refunded for store credit by Neij Jewellery at no cost. We will additionally refund the cost of Return Shipping.
If you deem your piece to contain a manufacturing warranty, please reach out via email filippa@neijjewellery.com or through our contact page.
Please include your order number/proof of purchase and imagery of the warranty concern.
The following are not deemed manufacturing error, and will not be covered under our 12 month Warranty.
- Theft or loss
- Dents, abrasions, or scratches on settings due to everyday wear.
- Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.
- Pits or holes in settings from exposure to corrosive chemicals.
- Discolouration of metals from chemicals, makeup, chlorine exposure, or bathing.
- Normal wear leading to metal wear down, requiring restoration.
Our 12 month Manufacturing Warranty is void if jewellery is serviced by any jeweller other than Neij Jewellery.
- Shipping
For all Australian orders
Free standard shipping (3-8 business days)
$15 express post (1-3 business days)
For all international orders
$20 standard (10-20 business days)
$40 express post (5-10 business days)
Free standard shipping on all international orders over $800
For all made to order pieces, please allow 4-8 weeks for your order to be made and dispatched. For all ready to ship pieces, allow 1-3 business days for your order to be dispatched. All of our pieces are sent through Australia Post and all items sent are trackable.
We are not responsible for any additional incurred importing costs such as customs or additional tax for international orders outside of Australia. Fee's and import costs may vary depending on your country's rules & regulations on jewellery & higher priced items. When you make a purchase outside of Australia you are liable for all import duties and taxes on your order.
If your package has not arrived within 14 days after parcel has been dispatched, contact us and we will do our best to help. By Neij is not responsible for any loss of/or damaging of items during transit. We will do everything we can to help but once the parcel has been dispatched the control is no longer with us.
If your item is returned to by Neij for incorrect or incomplete address, or, failure to receive or pick up item within the post office time-frame, we will be in touch to organise a re-delivery at additional cost incurred by you.
- Return & Exchange Policy
At Neij Jewellery we pride ourselves on delivering high quality, ethically sourced and handcrafted jewellery. We offer a 7 day return window on a range of pre made - ready to ship pieces.
Please note the below before submitting your return:
- A return request must be submitted within 7 days of receiving your item.
- Item must be returned in perfect condition with no signs of being worn.
- Solid Gold & Afterpay orders are eligible for an exchange or store credit only.
- All bespoke orders, made to order items, sale items, earring sales and international orders outside of Australia are final are are not eligible for returns.
- Return freight with tracking is required and to be covered by the customer.
Outside of our 7 day return window, Neij Jewellery does not accept returns or refunds on any products unless deemed fault, including change of mind.
If you’d like to wish to return an item for any other reason, please get in touch and I will endeavour to find a solution. Please be aware that returns do not apply for custom made items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have received a piece that is found to be faulty please contact us within 48 hours with a photo of the product. When we receive a returned product, we will either replace it, issue a store credit, or if the item is faulty and unable to be replaced, we will refund the value of the product (this excludes original freight cost).
Sale items cannot be exchanged. If a sale item is deemed faulty after an approved return, a store credit will be issued.
We are not responsible or accept returns for any incurred additional importing costs such as customs or additional tax for international orders outside of Australia. Fee's and import costs may vary depending on your country's rules & regulations on jewellery & higher priced items. When you make a purchase outside of Australia you are liable for all import duties and taxes on your order.
Return freight and cost is to be organised by the customer and is the customer’s responsibility. We will not accept any unauthorised returns of merchandise. Unauthorised returns will be refused and returned to the customer at the customer’s expense.
Neij Jewellery is all about connecting you to nature and therefor we are committed to only use recycled and sustainable materials for everything that goes into our brand.
Every Neij ring is made from 100% recycled solid metals, meaning no plating or no fillers, just pure, solid gold & silver. Each piece is handcrafted with love by our master jeweller Filippa herself, meaning every piece is completely unique and one of a kind. All our jewellery is created and shipped from our studio located on the Central Coast, Australia.
Designed to last forever - heirlooms to be passed down generations.
When you’ve invested into getting yourself a fine piece of jewellery it’s important to know how to properly care for your piece to ensure it stays beautiful for a lifetime.
» Take off your jewellery when sleeping & before going to the gym
» Apply lotion & perfume before putting your jewellery on
» Don’t wear in swimming pools. Minerals and chemicals can cause the metal to tarnish.
» Store in a dry & dark place and avoid moisture!
» Clean your jewellery with warm water & dish soap and scrub gently with a soft toothbrush or use a soft polishing cloth. Do this a few times per month.
If you are unsure about anything, don't hesitate to email me at filippa@neijjewellery.com
Any questions? Contact us any time at filippa@neijjewellery.com or via the chat box in the bottom left.
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TESTIMONIALS
Heidi // New South Wales, AU
★★★★★
"Thank you so much for taking my order requests and it has been amazing. So easy to work with Filippa and I trust her visions completely to create such elegance and magical pieces for me.
Filippa would communicate and update me every step of the way through designing, update or modifying the design, casting, sending videos of the updates and the final products (which always so captivating) and very speedy process. And on top of it I can feel the passion and love for making these pieces.
I kept wearing most of the rings (as much as my fingers can take) and necklaces that Filippa created"
Jennifer // New South Wales, AU
★★★★★
"I have thoroughly enjoyed my experience creating such special and stunning pieces with Filippa. From the moment I started talking with her I was met with warmth and enthusiasm to create something special. Her expertise and attention to detail is truly remarkable, she took the time to create my pieces exactly the way I wanted and took me along for the journey.
Her creativity and skill transformed my vision into stunning reality, exceeding all my expectations. Her jewellery is nothing short of breathtaking! I wholeheartedly recommend Filippa to anyone in search of a truly remarkable experience. Her exceptional skill, kindness, and unwavering commitment to her customers sets her apart from the rest. I am grateful for the beautiful jewellery she has created for me and will continue to trust her to create me jewellery for years to come."
Shanon // Texas, US
★★★★★
“Filippa is a gem to work with. She is easy to communicate with and it was a delight working with her on my custom piece. Wether you’re buying a custom or already made piece you won’t regret it. I already have 3 other pieces in mind.
Such majestic jewellery! I adore every piece I own and love giving them as gifts. The craftsmanship, the heart behind the details, breathtaking quality. I wear Filippas designs every day. They are so special and you can feel the love, passion and commitment she puts into her business and each piece. Thank you my friend“
Stella // Victoria, AU
★★★★★
“I recently had the pleasure of working with a small business jeweller Filippa from By Neij who truly exceeded my expectations. Not only did she provide exceptional customer service, but she also makes sure that all of her pieces are ethically sourced and created.
What really stood out to me was the jeweller herself Filippa - she is an amazing and beautiful person who truly cares about her craft and her customers. I would highly recommend this jeweller to anyone looking for a unique and ethical piece of jewellery, and I can’t wait to work with her again in the future.”
Georgie // New South Wales, AU
★★★★★
"Where do I even begin…Filippa is truly the most passionate, dedicated and talented jewellers out there. She made a process that seemed almost impossible come completely to life and created the most beautiful one of a kind engagement rings for my partner. She took so much care, consideration and time in finding out my vision, what I was hoping for and utilising her incredible skill and expertise to create the perfect piece. Thank you so much for making a ring that will be cherished for a lifetime xx"
A PREMIUM EXPERIENCE.
All engagement and wedding ring orders come beautifully packed in our premium keepsake Neij Jewellery ring boxes. All unique wood patterns, handcrafted from walnut with a soft forest green eco-suede inner to encase your ring.
Vegan friendly.
SUSTAINABLE JEWELLERY
"always with the earth in mind"
Neij Jewellery is all about connecting you to nature and therefor we are committed to only use recycled and sustainable materials for everything that goes into our brand.
We only use ethically sourced gemstones and recycled precious metals for each piece of jewellery made. Our packaging which includes jewellery boxes, postal boxes, tissue paper are FCS certified (forest stewardship council). Our postage bags are biodegradable & all care cards are made with recycled paper.
The more we grow, the more we can give back to earth.
FREQUENTLY ASKED QUESTIONS
After a deposit payment has been made, the estimated timeframe is 6-10 weeks for your piece to be finished. When the final payment has been made, your piece is shipped to you!
If required for a specific date, please specify and I will do my best to accommodate.
When you have approved of the design for your piece, a 50% deposit is required to go ahead with production.
Yes, we can! I love to work with heirloom stones as they have so much history and sentimental value. We do prefer to work with the most durable stones for this, please specify to see if this is possible for you.
At this stage, we sadly cannot repurpose our customer own gold.
For engagement rings I will always recommend going for a really hard stone as they are the most durable and lasting! This includes sapphires, rubies & diamonds. Regardless, there are a range of other unique gemstones that are still a good option to incorporate into a lasting engagement ring. Want to know more? Let’s chat ideas! Click HERE to get in touch.
For all bespoke pieces I offer free express shipping with insurance and signature on delivery.