Warranty

At Neij Jewellery we offer a 12 month Manufacturing Warranty on all pieces from the date of purchase. Products deemed faulty due to a Manufacturing defect may be repaired, remade or refunded for store credit by Neij Jewellery at no cost. We will additionally refund the cost of Return Shipping.

If you deem your piece to contain a manufacturing warranty, please reach out via email support@neijjewellery.com or through our contact page.

Please include your order number/proof of purchase and imagery of the warranty concern.

The following are not deemed manufacturing error, and will not be covered under our 12 month Warranty.

• Theft or loss
• Dents, abrasions, or scratches on settings due to everyday wear.
• Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.
• Pits or holes in settings from exposure to corrosive chemicals.
• Discolouration of metals from chemicals, makeup, chlorine exposure, or bathing.
• Normal wear leading to metal wear down, requiring restoration.

Our 12 month Manufacturing Warranty is void if jewellery is serviced by any jeweller other than Neij Jewellery.