Australia
All Australian orders are shipped via Australia Post Express and are fully tracked with signature on delivery. We offer free express shipping on all domestic orders.
Ring Sizers are shipped via standard letter post at no charge and are untracked.
Please allow 1–3 business days for ready to ship pieces to be dispatched. For made to order and bespoke pieces, please refer to the individual product page for your estimated production timeframe. This typically ranges from 4–12 weeks depending on the piece.
United States
All orders to the United States are fully tracked with signature on delivery. Every parcel is insured.
Orders under $2,000 AUD are shipped via Australia Post International Express. Orders $2,000 AUD and over are shipped via DHL Express.
Prices displayed for US customers include import duties and shipping — there are no surprise fees on delivery. Your order arrives cleared and ready to wear.
Orders under $800 AUD: Express international shipping is $35 AUD. Orders $800 AUD and over: Free express international shipping.
Ring Sizers are shipped via international letter post for a flat fee of $5 AUD and are untracked.
Please allow 6–10 business days from dispatch for Australia Post orders. DHL Express orders typically arrive within 3–5 business days. For made to order and bespoke pieces, please refer to the individual product page for your estimated production timeframe. This typically ranges from 4–12 weeks depending on the piece.
For bespoke and made to order pieces, no refund or store credit will be issued under any circumstances if a parcel is refused or unclaimed at customs.
Canada, New Zealand & International (Europe & Rest of World)
All international orders are fully tracked with signature on delivery. Every parcel is insured.
Orders under $2,000 AUD are shipped via Australia Post International Express. Orders $2,000 AUD and over are shipped via DHL Express.
Orders under $800 AUD: Express international shipping is $35 AUD. Orders $800 AUD and over: Free express international shipping.
Ring Sizers are shipped via international letter post for a flat fee of $5 AUD and are untracked.
Please allow 3–5 business days from dispatch for New Zealand orders and 5–10 business days for all other international destinations. DHL Express orders typically arrive within 3–5 business days regardless of destination. For made to order and bespoke pieces, please refer to the individual product page for your estimated production timeframe. This typically ranges from 4–12 weeks depending on the piece.
Please note that international orders may be subject to local import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. Please ensure you are aware of and prepared to pay these charges before placing your order. We recommend checking with your local customs office if you are unsure of the applicable rates. Refused or unclaimed parcels are not eligible for a refund. For bespoke and made to order pieces, no refund or store credit will be issued under any circumstances if a parcel is refused or unclaimed at customs.
All Orders
All jewellery parcels are sent with tracking and signature required on delivery. Ring Sizers are sent via untracked letter post — Neij Jewellery cannot accept responsibility for ring sizers lost in transit.
Neij Jewellery is not responsible for delays caused by customs processing or circumstances outside of our control once a parcel has been dispatched.
For any shipping enquiries please contact us at hello@neijjewellery.com.
