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SHIPPING & RETURNS

Shipping Policy

For all Australian orders

Free standard shipping(3-8 business days)

$15 express post (1-3 business days)

 

For all international orders

$20 standard (10-20 business days)

$40 express post (5-10 business days)

Free shipping on all international orders over $800

For all made to order pieces, please allow 2-4 weeks for your order to be made and dispatched. For all ready to ship pieces, allow 1-3 business days for your order to be dispatched. All of our pieces are sent through Australia Post and all items sent are trackable.

If your package has not arrived within 14 days after parcel has been dispatched, contact us and we will do our best to help. By Neij is not responsible for any loss of/or damaging of items during transit. We will do everything we can to help but once the parcel has been dispatched the control is no longer with us. 

If your item is returned to by Neij for incorrect or incomplete address, or, failure to receive or pick up item within the post office time-frame, we will be in touch to organise a re-delivery at additional cost incurred by you.

Return & Exchange Policy

If for any reason, you are not satisfied with your purchase, please contact us via email at byneij.jewellery@gmail.com within 48 hours of receiving your item. 

By Neij does not accept returns on any products unless deemed fault. This includes change of mind.

If you have received a piece that is found to be faulty please contact us within 48 hours with a photo of the product. If the product is faulty, we will send a replacement piece.