Shipping & Returns

For all Australian orders

Free express shipping (1-3 business days)

Orders to the United States of America

$50 express post only with DHL Express - orders under $2000AUD.

Free express shipping with DHL Express - orders $2000AUD or over.

Due to the recent tariffs, to ensure smooth & fast shipping to the US, we only ship with DHL Express. Please note all orders will be shipped with tracking & signature on delivery. All customs & import taxes are to be paid by the customer.

For all other international orders

$20 standard (10-20 business days)

$40 express post (5-10 business days)

Free standard shipping on all international orders over $800

For all made to order pieces, please allow 6-10 weeks for your order to be made and dispatched. For all ready to ship pieces, allow 1-3 business days for your order to be dispatched. All of our pieces are sent through Australia Post and all items sent are trackable.

We are not responsible for any additional incurred importing costs such as customs or additional tax for international orders outside of Australia. Fee's and import costs may vary depending on your country's rules & regulations on jewellery & higher priced items.

If your package has not arrived within 14 days after parcel has been dispatched, contact us and we will do our best to help. By Neij is not responsible for any loss of/or damaging of items during transit. We will do everything we can to help but once the parcel has been dispatched the control is no longer with us.

If your item is returned to by Neij for incorrect or incomplete address, or, failure to receive or pick up item within the post office time-frame, we will be in touch to organise a re-delivery at additional cost incurred by you.

Return & Exchange Policy

If for any reason, you are not satisfied with your purchase, please contact us via email at filippa@neijjewellery.com within 48 hours of receiving your item.

By Neij does not accept returns on any products unless deemed fault. This includes change of mind.

If you have received a piece that is found to be faulty please contact us within 48 hours with a photo of the product. If the product is faulty, we will send a replacement piece.

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Stunning ring from an incredibly talented jeweller

Filippa has been so wonderful from start to finish. Jewellery is such a personal thing and the patience, guidance and warmth she shows makes the process all the more special. She helped me with the design, sourced the most stunning sapphire, and everything was completed so much faster than I expected. Couldn't be more happy, my pinky ring will absolutely be a part of my everyday ring stacks.

Thank you so much Claire, This means the world!
It was an absolute honour to create such a special piece for you

Thank you Harper ✨

Filippa is the BEST!

I truly could not be happier with my experience working with Filippa. She created the most beautiful bespoke piece for me using stones that I personally sourced; my birthstone, my partner’s, and even our cat’s birthstone. It was such a sentimental project, and she treated it with so much care and intention.

From start to finish, Filippa was incredibly communicative, thoughtful, and patient. I had so many questions throughout the process, and she answered every single one thoroughly and kindly. She made sure I understood all of my options and helped guide me toward the best decisions for the design, structure, and overall vision.

Since I’m based in the US, I initially wondered how smooth the process would be working internationally but she made everything seamless. She clearly explained timelines, logistics, and next steps, and I always felt confident and informed.

The final piece is beyond what I imagined!! It’s meaningful, beautifully crafted, and completely unique. You won’t regret working with her. I’m so grateful I did. 🫶🏼

Thank you so much for your kind words Bonnie! Was an absolute pleasure being able to bring such a special forever piece to life for you. I'm so happy you love it. Can't wait to make something for you again in the future

Dream Engagement Ring

Our custom engagement ring turned out absolutely perfect, we couldn’t be happier with the craftsmanship. The entire experience was warm, collaborative, and truly special we loved every moment of working with Filippa.

Can't thank you enough Bryce! It was an absolute pleasure working with you & creating your engagement ring.

Engagement ring!!

Filippa designed and made us the most amazing and special engagement ring we could have ever asked for - it is 1 of 1 and absolutely beautiful. She is the best.

Thanks so much Henry! Was an absolute pleasure You're the best!

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Let customers speak for us